Information for young people

When people can’t agree – special educational needs and disability (SEND) complaints: a guide for young people in education

The guide for young people aged 16 to 25 is useful if you want to know who to talk to if you are unhappy with the help you are getting for your special educational needs or disability at school or college. You might also find this guide useful if you are an individual or an organisation supporting young people. This guide has been jointly developed by the Department for Education and Mott MacDonald, with help from young people with a learning disability and organisations that support them.

Mediation leaflets for young people

KIDS SEND Mediation Service leaflet

Global Mediation leaflet


Flowcharts from Special Needs Jungle

The organisation Special Needs Jungle has produced these accessible, colourful flowcharts that explain the processes of SEN Support (support at school), Annual Reviews, EHC needs assessments, and what to do if you disagree with the local authority about your SEND support.

You can download them below:

SEN Support in Schools

Requesting an EHC Needs Assessment

Conducting an EHC Needs Assessment

What You Can Do If You Disagree

An Annual Review for an EHC Plan

Information, Advice and Support Services

Dedicated webpage for children and young people delivered by Information, Advice and Support Services Network (IASSN), offering tailored free information, advice and support.

Jargon Busters from Council for Disabled Children

Helpful resource to unpick the jargon of SEND.

Young People’s Advisory Group EPIC

EHC Plans Explained – a factsheet for young people to explain what an Education, Health and Care Plan is and how it works

Post-16 Support Explained – a factsheet for young people to inform them what support is available to young people once they reach 16.


Get Your Rights

The Get Your Rights project aims to help children and young people explore their rights and become more confident when using the NHS by explaining what the rights in the NHS Constitution mean for them.